Frequently Asked Questions
Everything you need to know about shopping with Betsey Johnson.
When will my order ship?
Orders typically process within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know which size to order?
Each product page features a detailed size guide. Since our designs vary in fit, we recommend checking your measurements against our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.
How should I care for my Betsey Johnson products?
To preserve the sparkle and unique details of your items, please follow the specific care instructions on the internal garment tag or product packaging.